What To Expect Day Of Installation
Please read each item carefully.
• You have received an email specifying date and time frame of arrival for installation; if anything changes Blue Label Granite will contact you.
• For safety reasons, we do not install in stormy weather conditions. If the weather does not permit installation, you will be notified and rescheduled to the next available date.
• Changes to any items on the approved estimate are not allowed after the deposit has been paid, unless agreed upon otherwise. The customer is solely responsible for what has been approved on the estimate.
• TEAR OUT COUNTERTOPS & BACKSPLASH: If Blue Label Granite is performing the tear out of existing countertops and/or backsplash, please remove ALL drawers in the project space and all items from lower cabinets to prevent contents from getting dirty. We are tearing out a layer of your kitchen, so there will be dust and debris. Customer is solely responsible for covering any and all surfaces that they would like protected from dust or debris. Demo is often loud and messy. Installers use vacuums and clean up at the end of install but DUST IS INEVITALE. BLG is not responsible for additional cleaning fees.
• Microwaves may be covering existing backsplash that you are having demoed by us. If this is the case, you are responsible for removing the microwave before installation/demo. If the microwave is not removed, the crew will not be able to demo the backsplash behind it and will not return to do so at a later time.
• If you are trying to keep your existing tile backsplash, we cannot guarantee that the tile will not be damaged during tear out/install. IF your existing backsplash is damaged, we will not be able to repair the tile. It will be your responsibility to contact someone who can and provide the necessary material.
• Areas around the work zone can be subject to damage during the demolition or installation, and/or piece adjustments happening on site. It is your responsibility to make sure any valuables around the work area are removed and/or covered. This includes shared walls to the work area as vibration could happen during the process and cause things to fall. Any floor covering to help prevent damage is solely up to the customer. We recommend putting down some ram board on hardwood flooring or luxury vinyl plank. It can be found at Home Depot.
• While we disconnect plumbing and cap the pipes to prevent leaking, Blue Label Granite DOES NOT reconnect any plumbing, electric or gas connections (If quoted for electrical services, BLG will provide a licensed electrician). Our countertop installers are NOT licensed plumbers or electricians. Please note: we will mount the sink for you and drill the faucet holes (please have the faucet on site) but you will need to provide your own plumber to connect the faucet.
**PLUMBING CONNECTS MUST BE 24 HRS AFTER INSTALLATION**
• When installing the dishwasher bracket the dishwasher itself may need to be adjusted to fit properly (raised or lowered). The crew is not responsible for adjusting the dishwasher for the bracket to fit.
• All stove tops and refrigerators need to be ON SITE during your countertop installation. Drop-In stove tops are cut on site but the crew is not responsible for placing the stove top in the cutout. If any of the required appliances are not on site during the installation, your project will be subject to a rescheduling fee up to $500.00.
• It is not uncommon for cabinets to be out of level. If your cabinets are out of level the installers may need to shim underneath the countertop pieces to provide a sturdy and level countertop surface. If they have to shim the countertops underneath, this will result in a gap between the countertop and the cabinet.
• Overhangs on the countertop could vary up to ½”. This can be due to many different factors including out of square walls and cabinets. Blue Label Granite will not be responsible for replacing any pieces that have an overhang difference of equal to or less than ½”. This includes bar top overhangs.
• When placing two pieces of stone together to create a seam, it is NOT uncommon for the seam to be noticeable. There could also be a semi-rough texture to it as well. Polishing on top of any stone is not something we recommend or will
perform. The crew will do their best to make the seam as inconspicuous as possible - but don’t expect to not see it or feel it completely.
• Blue Label Granite does not offer any trim, carpentry, painting, or sheetrock services. Any installation can be subject to these damages, especially those between walls, around columns, etc.
• Blue Label Granite cannot be held responsible for cost of repairs needed due to the installation.
• If we are performing a bar cut down, it is possible that you may have existing plumbing in the way. We recommend having a plumber come out before or during the installation in case they are needed to move the plumbing. If plumbing is in the way and the countertop installation has to be rescheduled, it will result in a $250.00 rescheduling fee and will go on the next available date.
• Bathroom Mirrors are at risk of breaking during removal and/or installation of existing countertops. Blue Label Granite is NOT responsible if the mirror breaks. It will be the customer’s responsibility to remove the mirror prior to scheduled countertop installation.
• Formerly installed sinks are also at risk of breaking during the removal of existing countertops. If you want to keep your former sink, Blue Label Granite will try their best to carefully remove it during the demo of the countertops. However, there is a 75% chance the sink WILL break or become damaged. Blue Label Granite is not responsible if it does and will not replace the sink cutout piece so a new sink design can be used.
• The adhesives and epoxies used during installation may emit a strong odor. If you have small children or sensitive occupants in the home, please plan accordingly.
• All natural stone countertops will be sealed by the install crew at the end of the installation. All future sealing and maintenance is the responsibility of the customer.
• Please keep in mind that some mess will occur during the installation process, and our crews will clean up after themselves once the install is complete. The dust can still settle after the installation is complete and the crew has left.
• Rescheduling your set installation date can result in a $250-$500 rescheduling fee added to your final balance. • The next available date for installations that have to be rescheduled could be anywhere within 3-10 business days.
• Please note that the crew coming out for your installation is highly trained and experienced. Allowing them to work uninterrupted is the best plan of action. Of course, please feel free to watch. It can be very interesting!
• Other unforeseen issues can arise during an installation that is not noted in this document. This does not mean that Blue Label Granite can be held responsible for them.
• END OF INSTALL INSPECTION: At the end of installation please make sure to take the time to look over the countertop thoroughly. This may be after the installers leave that you get a chance to look over closely. If you have ANY concerns or questions, please notify us at 512.801.2239 immediately. BLG would like to address any issues BEFORE sinks are re-connected by plumbers. As we are not licensed plumbers, if the plumbing must be disconnected for any reason, Blue Label Granite is not responsible for the reconnection.
• IMPORTANT: The remaining balance for your invoice will be due on the day of install. By agreeing to this document, you authorize Blue Label Granite to use the credit card on file to run the balance the morning of your installation. If you would like to pay with a different credit card than you used for the deposit, or you would like to pay with a check, please notify the office prior to your scheduled installation date. If you opt to pay with a check, this must be given to the installers at the time of install. If a check is not given to installers, your card on file will be ran.
At the end of this process we hope that you will LOVE your new countertops! If you are not completely satisfied please contact us and let us know how we can help! Thank You for choosing us for your project!
